Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as soon as possible online via the Services Australia website.

To get approved for JSP a person should:

– be of qualifying age for JSP
– satisfy Australian house requirements for JSP
– be unemployed, and
– trying to find work and ready to participate in activities that increase their possibilities of discovering a task, or
– unable to work, study or search for work due to medical condition, disease or injury, or
– utilized or studying complete time and are unable to undertake these due to a medical condition, illness or injury and work or research study to go back to

If the consumer has actually indicated they are not able to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls below the JSP earnings test cut-off

For timeoftheworld.date example, a self-employed DSP customer is still working 30 hours per week, however their income has reduced. See Rates and Thresholds.

In all cases, inspect if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they should offer their savings account balances, proof of income and work separation details.

Customers can start an early claim online. They will be able to finish Your individual information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to respond to in the .

Customers can not complete Review and Confirm, Next actions or submit the claim online till within 2 week of being eligible for JSP. They will get a pointer notification 14 days before the eligibility date.

A detained person might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they claim.

Customers transferring from an existing earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to develop a myGov account and link their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– indication in to myGov and gain access to their linked Centrelink online account
– ensure their personal information are proper. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a reduced question set as part of their online claim if they are:

– presently in invoice of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a task exists to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The job will permit the client to carry out a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered unable or inappropriate to complete an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the client lives in a remote location and usually utilizes a representative, Remote Service Centre, or phone to do company and is not able or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for identified remote clients.

The client should have:

– the remote indication showing on the Customer Overview, or
– a property address in a remote location

To check the address is in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of an individual, encourage the nominee to help the person claim JSP using the person’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, it might not be reasonable for a client to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the consumer has moved address within the previous 26 weeks, Services Australia need to determine if they have actually minimized their employment prospects by transferring to a brand-new area.

If this holds true, the Service Officer should examine a possible MALEP work related exemption period.

Unemployed due to a voluntary act or misbehavior

If the consumer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) may have taken place.

Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has taken place.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are eligible for a recommendation to a Labor force Australia or other specialist provider, will have an initial appointment scheduled during the Participation Interview. Attending this very first company visit is called the task applicant’s RapidConnect requirement.

In many cases, meeting RapidConnect requirements will determine the start date of the task candidate’s income support payment. Note: this goes through job candidates meeting any waiting durations and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new job applicants to the Workforce Australia online work service. This omits task candidates living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been getting an earnings assistance payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will automatically compute this and use the suitable rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to consumers during their online claim. Employer details, name and ABN, will exist to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to confirm the company within the claim. If a consumer verifies the company, when on payment, STP pre-filled income will be presented to the customer when they report. If the customer does not confirm the employer, when on payment, the STP company may present to the customer again when they report.